/* Layout: inquiry list with tabs, and a record view. Phone: one screen at a time. Desktop: list left, record right. */
:root{
  --bg:#f3f5f8; --surface:#ffffff; --line:#dde2ea; --fg:#18202c; --muted:#5d6878;
  --accent:#2c4f86; --accent-soft:#e3ebf7; --on-accent:#ffffff;
  --late:#b42318; --late-soft:#fdecea; --wait:#a15c07; --wait-soft:#fdf2e1;
  --follow:#3a5bb5; --follow-soft:#e8eefb; --done:#1f7a4d; --done-soft:#e3f4ea; --quiet:#6b7686; --quiet-soft:#eef1f5;
  --p-sabrina:#0f7c7a; --p-lisa:#7a4bb3; --p-christopher:#2c4f86; --p-joe:#8a5a14; --p-none:#8a94a3;
  --display:"Barlow Semi Condensed","Arial Narrow",Arial,sans-serif;
  --body:"Source Sans 3","Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#11161e; --surface:#19202b; --line:#2b3442; --fg:#e7ecf3; --muted:#9aa5b5; --accent:#8fb0e6; --accent-soft:#1f2c42; --on-accent:#11161e;
  --late:#ff8a7a; --late-soft:#3a1e1c; --wait:#f0b25c; --wait-soft:#33281a; --follow:#9db4f0; --follow-soft:#1f2740; --done:#6fd39c; --done-soft:#17302a; --quiet:#9aa5b5; --quiet-soft:#222a36;
  --p-sabrina:#4fc6c3; --p-lisa:#b892ea; --p-christopher:#8fb0e6; --p-joe:#e0b46a; --p-none:#7d8796; color-scheme:dark}}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--fg);font-family:var(--body);font-size:16px;line-height:1.45;
  padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px));
  padding-top:max(14px,env(safe-area-inset-top,0px));padding-bottom:max(40px,env(safe-area-inset-bottom,0px))}
h1,h2,h3{font-family:var(--display);margin:0;text-wrap:balance}
h1{font-size:2rem;font-weight:700;line-height:1.05}
h2{font-size:1.4rem;font-weight:600}
h3{font-size:1.1rem;font-weight:600}
button,input,textarea,select{font:inherit;color:inherit}
[hidden]{display:none!important}
.app{max-width:1180px;margin:0 auto;display:flex;flex-direction:column;gap:14px}
.top{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:end;gap:8px 16px}
.muted{color:var(--muted)} .small{font-size:.9rem}
.me{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.dot{width:10px;height:10px;border-radius:50%;background:var(--p-none);display:inline-block;flex:none}
.btn{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:8px 14px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;gap:6px;min-height:42px}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--on-accent);font-weight:600}
.btn.link{border:none;background:none;padding:4px 6px;min-height:0;color:var(--accent);text-decoration:underline}
.btn:disabled{opacity:.5;cursor:default}
.btn:focus-visible,.tab:focus-visible,.item:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.tabs{display:flex;gap:6px;overflow-x:auto;padding-bottom:2px}
.tab{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:7px 14px;cursor:pointer;white-space:nowrap;display:inline-flex;gap:6px;align-items:center}
.tab b{font-variant-numeric:tabular-nums}
.tab[aria-selected="true"]{background:var(--accent);border-color:var(--accent);color:var(--on-accent)}
.tab.alarm b{color:var(--late)} .tab.alarm[aria-selected="true"] b{color:var(--on-accent)}
input[type=text],input[type=password],input[type=email],input[type=search],input[type=datetime-local],textarea,select{width:100%;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:9px 12px}
.panes{display:grid;grid-template-columns:minmax(0,1fr);gap:14px}
@media (min-width:900px){.panes{grid-template-columns:minmax(0,5fr) minmax(0,7fr);align-items:start}.record{position:sticky;top:max(12px,env(safe-area-inset-top,0px))}}
@media (max-width:899px){.app.viewing .listpane{display:none}.app:not(.viewing) .record{display:none}}
.listpane{display:flex;flex-direction:column;gap:10px;min-width:0}
.list{display:flex;flex-direction:column;gap:8px}
.item{all:unset;box-sizing:border-box;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:2px 12px;background:var(--surface);border:1px solid var(--line);border-left:5px solid var(--line);border-radius:8px;padding:11px 13px;cursor:pointer}
.item[aria-current="true"]{outline:2px solid var(--accent);outline-offset:-1px}
.item.s-late{border-left-color:var(--late)} .item.s-needs{border-left-color:var(--wait)} .item.s-follow{border-left-color:var(--follow)} .item.s-waiting{border-left-color:var(--accent)} .item.s-booked{border-left-color:var(--done)} .item.s-closed{border-left-color:var(--line)}
.item .who{font-weight:600;min-width:0;overflow-wrap:anywhere}
.item .subj,.item .last{grid-column:1/-1;min-width:0;overflow-wrap:anywhere}
.item .subj{color:var(--muted);font-size:.95rem}
.item .last{font-size:.88rem;color:var(--muted);display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.pill{display:inline-block;border-radius:6px;padding:2px 8px;font-size:.85rem;font-weight:600;white-space:nowrap}
.pill.late{background:var(--late-soft);color:var(--late)} .pill.needs{background:var(--wait-soft);color:var(--wait)} .pill.follow{background:var(--follow-soft);color:var(--follow)} .pill.waiting{background:var(--accent-soft);color:var(--accent)} .pill.booked{background:var(--done-soft);color:var(--done)} .pill.closed{background:var(--quiet-soft);color:var(--quiet)}
.owner{display:inline-flex;align-items:center;gap:6px}
.owner.none{color:var(--late);font-weight:600}
.empty{background:var(--surface);border:1px dashed var(--line);border-radius:10px;padding:22px;color:var(--muted);text-align:center}
.record{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:16px;display:flex;flex-direction:column;gap:16px;min-width:0}
.rhead{display:flex;flex-direction:column;gap:4px}
.facts{display:flex;flex-wrap:wrap;gap:6px 16px;font-size:.95rem}
.statusline{display:flex;flex-wrap:wrap;gap:8px 14px;align-items:center;padding:12px;border-radius:10px;background:var(--bg)}
.statusline .pill{font-size:1rem;padding:4px 10px}
.actions{display:flex;flex-wrap:wrap;gap:8px}
.box{display:flex;flex-direction:column;gap:8px;padding:12px;border:1px solid var(--line);border-radius:10px}
.box.reply{border-color:var(--accent);background:var(--accent-soft)}
.box textarea{min-height:120px;resize:vertical}
.row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.files{display:flex;flex-wrap:wrap;gap:6px}
.file{background:var(--surface);border:1px solid var(--line);border-radius:6px;padding:2px 8px;font-size:.88rem}
.timeline{display:flex;flex-direction:column;border-left:2px solid var(--line);margin-left:6px}
.ev{position:relative;padding:0 0 14px 16px;min-width:0}
.ev::before{content:"";position:absolute;left:-7px;top:6px;width:12px;height:12px;border-radius:50%;background:var(--surface);border:2px solid var(--muted)}
.ev.customer::before{border-color:var(--wait);background:var(--wait)}
.ev.reply::before{border-color:var(--accent);background:var(--accent)}
.ev .h{font-size:.88rem;color:var(--muted)}
.ev .h b{color:var(--fg);font-weight:600}
.ev .t{overflow-wrap:anywhere;white-space:pre-wrap}
.ev.customer .t,.ev.reply .t,.ev.note .t,.ev.internal .t{background:var(--bg);border-radius:8px;padding:8px 10px;margin-top:4px}
.ev.reply .t{background:var(--accent-soft)}
.mailframe{width:100%;min-height:320px;border:1px solid var(--line);border-radius:8px;background:#fff}
.sheet{position:fixed;inset:0;background:rgba(17,22,30,.45);display:flex;align-items:center;justify-content:center;
  padding:max(16px,env(safe-area-inset-top,0px)) max(16px,env(safe-area-inset-right,0px)) max(16px,env(safe-area-inset-bottom,0px)) max(16px,env(safe-area-inset-left,0px));z-index:20;overflow-y:auto}
.sheet .card{background:var(--surface);border-radius:14px;padding:20px;max-width:560px;width:100%;display:flex;flex-direction:column;gap:12px;max-height:100%;overflow-y:auto}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.toast{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(16px + env(safe-area-inset-bottom,0px));background:var(--fg);color:var(--bg);padding:10px 16px;border-radius:8px;z-index:30}
.board{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:8px}
.board>div{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 12px;font-variant-numeric:tabular-nums}
.board>div>b{display:block;font-family:var(--display);font-size:1.15rem}
.login{max-width:380px;margin:8vh auto 0;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:22px;display:flex;flex-direction:column;gap:12px}
label{display:flex;flex-direction:column;gap:4px;font-weight:500}
.err{color:var(--late)}
.banner{background:var(--wait-soft);color:var(--wait);border-radius:8px;padding:8px 12px}
table.people{width:100%;border-collapse:collapse}
table.people td,table.people th{padding:8px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}

@media (max-width:899px){.app.viewing .board{display:none}}
.board>div .small{margin-top:2px}
.last .sep{margin-left:4px}
.ev.booking::before{border-color:var(--done);background:var(--done)}
.ev.booking .t{background:var(--done-soft);border-radius:8px;padding:8px 10px;margin-top:4px}